Converged Networks WAN, LAN, IP Telephony and Unified Communication applications in one powerful networking solution. Converging your voice, data and video applications into a single network allows you to do more with less: reducing overheads, raising productivity and improving customer service. We offer a wide range of technological convergence solutions.
The traditional call centre—rows of staff answering calls—is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. And simply “taking” calls isn’t enough to keep customers loyal
you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers.
In short, you need a contact centre. You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.
Catalyst can help. From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective.
Support and Maintenance Agreements.
Our after sales services are second to none, just ask any one of our clients
We have several maintenance options for you to choose, our ratio of engineers to customer is one of the best in the industry ensuring a quick
turn around time from highly skilled engineers.